Terms and Conditions

Payment

You can purchase an item directly from our website by credit card, debit card, American Express, or by bank transfer.

Most orders will be processed within 2-3 days, once payment has been cleared.

Also, as we do not keep any jewellery on the premises, 48 hours notice is usually required to access the vault.

Please note: we do not keep any card details once a sale has been processed.

Delivery

UK orders will be dispatched by Royal Mail Special Delivery and insured by us for the full amount, free of charge.

International orders will be dispatched by FedEx, UPS or Royal Mail. For enquiries about international orders, please contact us directly by calling: +44 (0)7973 715321, or by email: info@plazajewellery.co.uk.

Order cancellations and returns

If for any reason, you wish to cancel your purchase, as this order has been made through distance selling methods, you have the right to cancel within 14 days.

You must inform us in writing of your intention to do so within 14 days, after which time the cancellation period will expire.

The goods must be returned to us, fully insured by you for the amount paid, and in the same condition as when they were sent, with no alteration or damage.  Please include your original copy of the invoice.

Refunds

We will refund your purchase, exclusive of postage costs, usually within 14 days of receipt of the item.  We will confirm receipt of the goods and refund by email. Refunds will be made by the same method as payment, and in the case of credit or debit cards, to the original card used to make the purchase.

International returns

International returns need to be clearly marked as RETURNED GOODS, country of origin, UK.  Failure to do so will result in an import duty charge which will be deducted from your refund.

Lost in transit

In the unlikely event of an item sent by Royal Mail Special Delivery getting lost, we will be unable to refund the item until 40 days after the date it was originally posted as Royal Mail usually require this amount of time for refunds.

Questions and information

If you have any questions regarding our terms and conditions, or returns, please contact us on +44 (0)7973 715 321, or email info@plazajewellery.co.uk.

Postal address:

Postal enquiries to: PO Box 797, Altrincham, Cheshire. WA15 4FZ